Tour cancellations & rebookings
Your operator’s cancellation policy
Our cancellation policy differs from operator to operator. With more than 2,500 operators, this could get confusing but we value transparency. You can view each operator’s policy in the “Good to Know” section of the Tour Detail Page when researching an adventure, on the checkout page when you’re making your booking, and on your Booking Conversation Page (where you can communicate with the operator) after you’ve made your booking.
Follow the link below to find out how to cancel your tour or read our FAQ further down this page.
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Follow the link below to find out how to cancel your tour or read our FAQ further down this page.
Flexible booking options
At TourRadar, we want travelers to book with confidence, which is why we encourage operators to offer flexible booking options via our Peace of Mind program that allows you to:
Change dates
We know that plans can change, which is why many of our operators allow you to choose a different departure dateChoose a different adventure
If your new departure dates and/or the tour no longer work for you, some operators will let you book an alternative tourReceive credit if plans change
Can’t pick new dates and a new tour at the time of cancellation? Some operators offer credit towards a future trip
Where can I check what my flexible booking options are?
To check if the operator you’re looking to book with offers flexible booking options, look for the “Your Peace of Mind Options” section on the Tour Detail Page (just below the “What’s Included” section).
Important: Remember that the Credit for Future Trips will only be valid for the operator you originally booked with.
Travel insurance
Travel can sometimes be uncertain. By adding travel insurance to your booking, you’re covered in case of medical emergencies, trip cancellations, baggage loss and more. View your personalized travel insurance quote at checkout or see more details about your insurance options by following the link below.
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Frequently asked questions
What is TourRadar’s Cancellation Policy?
Please note that tours on TourRadar are run by operators (companies organizing your tour), and every operator has their own cancellation policy. View My Operator's Cancellation Policy
How can I modify my booking?
Go to your tour’s Booking Conversation Page and click “Modify Booking” to:
- Change tour dates
- Choose a different tour (by the same operator)
- Receive Credit for Future Trips: Apply credit to a future trip by the same operator. View eligibility on your Booking Conversation Page via “Modify Booking”
- Cancel your tour: Full refunds can’t be guaranteed and fees may apply per your operator’s T&Cs. Cancellations must be done in writing on your Booking Conversation Page via “Modify Booking”
Fees may apply.How can I check if the tour I’d like to book offers flexible booking options?
Our Peace of Mind Program only applies to adventures from certain operators.
Look for the “Your Peace of Mind Options” section on the Tour Detail Page, just below the “What’s Included” section. Alternatively, you can contact our Travel Experts. If you’ve already booked your tour, you can contact us via your Booking Conversation Page. The easiest way to access this page is via the link in your booking confirmation email.How can I postpone my booking and receive Credit for Future Trips?
Please log in to your account and click on your booking. This will take you to your Booking Conversation Page, where you need to select the “Modify Booking” option. Now you just need to follow the steps. Should you need help, contact our Travel Experts—we’re here to help 24/7!
Important: Remember that if you postpone your booking, the Credit for Future Trips will only be valid for the operator you originally booked with.If I convert to Credit for Future Trips before my final payment is due, what do I get credit for?
If you’ve only made an initial payment (due when you book your adventure), but you have not made the final payment yet, you’ll get credit for the initial payment. You won’t be charged the final payment.
If I’m paying in installments and I convert to Credit for Future Trips, am I charged future installments?
If you opted to pay in installments, you’ll get credit for the installment payments you have made up until the point of cancellation. You won’t be charged any future installment payments.
How do I cancel my tour?
You can request to cancel a tour by contacting the tour operator or our Travel Experts, via the “Modify booking” option on the Booking Conversation Page of your tour or through your booking confirmation email.
Depending on the date of your adventure, fees may apply as per the operators’ cancellation policy and the TourRadar Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips. View more informationWhat happens if the operator cancels my tour?
If your trip is canceled by the operator for any reason, we’ll notify you as soon as possible via email or phone. You can also check for messages from both TourRadar and your operator at any time on your Booking Conversation Page.
Can the operator make changes to my tour?
Yes, there are two possibilities:
Rerouting: An operator may reroute an itinerary at any time to ensure travelers are safe and that the adventure still runs smoothly. If this applies to you, the operator will be in touch with any changes they may need to make.
Suspension: Every operator has the right to suspend your upcoming departure if they have any safety concerns. If they do suspend your adventure for any reason, you can expect the operator to be in touch with alternative options.